Last updated: November 9, 2026
SignCrisp Limited (“SignCrisp”, “we”, “us”, or “our”) operates the website https://signcrisp.com/ (the “Site”). We manufacture and sell custom signs, channel letters, LED lightboxes, banners, flags, and trade show displays. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
1. Contact information
SignCrisp Limited
No. 5 Tongfu Road, Xicheng Industrial Zone, Baiyun District, Guangzhou, Guangdong 510470, China
Email: hello@signcrisp.com
Phone / WhatsApp: +852 6995 1502
If you have any questions about this policy or your personal information, please contact us at hello@signcrisp.com.
2. Information we collect
Information you provide directly:
- Quote requests: your name, email address, phone number, country, and project details (such as sizes, dimensions, materials, quantities, and artwork files).
- Orders and accounts: your name, billing and shipping addresses, email address, and phone number.
- Communications: the content of emails, WhatsApp messages, and other messages you send us.
Payment information: Payments are processed by third-party payment providers (such as PayPal). We do not collect or store your full card number or bank account details on our servers. Payment providers process your payment information under their own privacy policies.
Information collected automatically:
- Technical data such as your IP address, browser type, device information, pages visited, and the time and date of your visit.
- Cookies and similar technologies. See our Cookie Policy for details.
3. How we use your information
We use your information to:
- Respond to quote requests and provide customer support.
- Process, manufacture, ship, and deliver your orders, and handle returns and refunds.
- Process payments and prevent fraud.
- Improve our Site, products, and services, and understand how visitors use the Site.
- Send order confirmations, shipping updates, and service messages. We do not send marketing emails unless you have asked to receive them, and you can opt out at any time.
- Comply with legal obligations, including tax, accounting, and customs requirements.
4. How we share your information
We do not sell your personal information. We share it only as needed to run our business:
- Payment providers (such as PayPal) to process payments.
- Shipping carriers and logistics partners to deliver your orders.
- Service providers that host our website, provide security (such as Cloudflare), or help us operate the Site. These providers may process information only on our instructions.
- Legal authorities when required by law or to protect our rights, safety, or property.
5. International transfers
We are based in China and serve customers worldwide, including in Europe and the United States. Your information may be transferred to and processed in China and in other countries where our service providers operate. By using the Site, you understand that your information may be processed outside your country of residence.
6. Data retention
We keep your information only for as long as needed for the purposes described in this policy, including to fulfil orders, handle after-sales requests, and meet legal and accounting obligations. Quote information is kept for a reasonable period so we can follow up on your project. You may ask us to delete your information as described below.
7. Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, to restrict or object to its processing, and to request a copy of it. To exercise any of these rights, email hello@signcrisp.com. We will respond within a reasonable time and may need to verify your identity first.
If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
8. Children’s privacy
The Site is intended for business customers and is not directed at children under 16. We do not knowingly collect personal information from children under 16.
9. Security
We use reasonable technical and organisational measures to protect your information, including HTTPS encryption and security services provided by Cloudflare. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last revised. Material changes will be posted on this page.
11. Governing law
This Privacy Policy is governed by the laws of the People’s Republic of China.