Shipping & Delivery Information
All products are manufactured, inspected, and dispatched directly from our self-owned factory in Asia, and delivered straight to your storefront, warehouse, or exhibition venue via established international air freight and dedicated logistics lines.
1. How to Calculate Total Delivery Time (Production Time + Shipping Transit Time)
Total estimated delivery time includes production after you approve your digital proof, plus shipping transit after dispatch.
Estimated small-parcel express air transit: 7–12 business days after dispatch to the US, Canada, Europe, and Australia. We confirm crated air freight timing in your quote.
| Product Category / Shipping Method | Estimated Timeframe | Application & Details |
|---|---|---|
| Standard Print & Display Production (Banners, Photo Prints, Feather Flags & Standard Stands) | 24 – 48 Hours | Rapid printing, heat-welded hemming, sewing, and packing once your proof is approved |
| Custom Storefront Sign & Lightbox Fabrication (3D Metal Letters, Acrylic Illuminated Signs & Custom Lightboxes) | 4 – 7 Business Days | Includes laser cutting, welding, spray baking finish, tier-1 branded LED assembly, burn-in aging test, and custom wooden crating |
| Express Air Shipping — Small Parcels | 7–12 Business Days | Door-to-door express air shipping to the US, Canada, Europe, and Australia. |
| Crated Air Freight — Commercial Signage | Confirmed in your quote | Door-to-door air freight for crated signage. The transit estimate depends on crate dimensions and the delivery destination. |
Shipping Costs (DDP Air Freight)
| Product / Size | United States | Canada | United Kingdom | Germany & EU | Australia |
|---|---|---|---|---|---|
| Vinyl Banner 3×2 ft | $35 | $30 | $25 | $20 | $20 |
| Vinyl Banner 4×2 ft | $55 | $45 | $35 | $30 | $25 |
| Vinyl Banner 6×3 ft | $65 | $55 | $40 | $35 | $30 |
| Feather Flag Small | $90 | $75 | $55 | $50 | $45 |
| Feather Flag Medium | $110 | $90 | $65 | $60 | $55 |
| Feather Flag Large | $155 | $130 | $95 | $90 | $75 |
All prices are in USD.
DDP – import duties and taxes are included in the price you pay at checkout; there are no additional customs charges on delivery.
Transit time is 7-12 business days after dispatch, plus production time. Banners and feather flags are produced in 24-48 hours after you approve your digital proof.
Rates are based on standard delivery addresses. Remote areas (Alaska, Hawaii, Northern Canada and the Australian outback) may cost $25-$60 extra, and we will confirm the exact cost with you before dispatch.
Larger or bulk orders can also ship by sea on request – typically 30-50 days door-to-door and significantly cheaper per unit above about 3 CBM. Contact us for a sea-freight quote. Sea freight is not suitable for fixed event dates.
2. Export-Grade Protective Packaging
- Storefront Signs & Illuminated Lightboxes: Every 3D illuminated letter, acrylic sign, and slim lightbox is wrapped in scratch-resistant EPE foam and bubble wrap, fitted with high-density corner protectors, and sealed inside custom-reinforced export wooden crates or heavy-duty honeycomb cartons to withstand long-haul international handling.
- Photo Prints & Large-Format Banners: Shipped rolled inside thick, crush-resistant rigid tubes or waterproof fiber sleeves to prevent creases and pressure marks.
3. Why Did My Order Arrive in Multiple Packages? (Split Shipments)
If your order includes both heavy metal hardware (such as storefront lightboxes or aluminum booth tubes) and flexible printed graphics (such as fabric graphics or vinyl banners), our warehouse may split your order into 2 or more separate parcels to prevent heavy metal parts from crushing your prints and to comply with international airline oversize/overweight limits. You can check the individual tracking numbers for each parcel under My Account.
4. Event Deadlines & Receiving Tips
- Trade Shows & Grand Openings: If you have a fixed exhibition setup date or store opening date, we recommend placing your order at least 3 to 4 weeks in advance and noting your Target Event Date in the checkout notes.
- Delivery Address Reminder: We cannot deliver oversized signs or long display tubes to P.O. Boxes or military addresses (APO/FPO). Please provide a physical commercial or residential street address and a valid contact phone number capable of receiving deliveries.
5. Import Duties, Taxes & Customs Clearance (DDP — Delivered Duty Paid)
All international orders are shipped DDP (Delivered Duty Paid). Import duties and taxes are included in the price you pay at checkout — there are no additional customs charges for you to pay when your order arrives.
We handle customs clearance for you. Our logistics partners prepare the export and import documentation and clear your shipment through customs. In most cases, you do not need to do anything.
What we need from you: Please make sure your delivery name, address, phone number, and any tax or importer ID requested at checkout are accurate and complete. If customs asks for additional information, we will contact you and help you provide it. Delays caused by missing or incorrect information are outside our control.
If your shipment is held by customs: Contact us right away at hello@signcrisp.com. We will work with the carrier and customs to get it released. If the shipment cannot be cleared, we will resolve it with you by either reshipping your order or issuing a refund, as agreed.
If you refuse delivery: Return shipping and any return handling or customs fees are your responsibility. A refund, where applicable, will be issued after the goods have been returned to our factory, minus the return shipping and related fees. Please note that custom-made products refused without a quality issue are not eligible for a full refund — see our Returns & Claims page.
Same terms everywhere we ship. These terms apply to all destination countries and regions, including the United States, Canada, Europe, and Australia.