Frequently Asked Questions About Custom Signs

A: To ensure maximum sharpness and crisp edges for large-format displays, we strongly recommend vector formats:

Preferred Vector Formats: .PDF, .AI (Adobe Illustrator), .EPS, and .SVG. Vector graphics can be scaled infinitely without any loss of quality.

Accepted High-Resolution Raster Formats: .PSD (Photoshop), .TIFF, and high-res .JPG / .PNG.

Essential Pre-Press Guidelines:

Outline Fonts: Please convert all fonts and text to outlines/curves before uploading to prevent missing fonts or formatting shifts.

Grommet Safety Margin: Keep critical text, logos, and focal elements at least 2 inches (5 cm) away from finished trim edges and grommet positions to avoid being punched through during finishing.

Color Mode: Set your artwork to CMYK. Submitting RGB files may result in subtle color shifts when converted by industrial RIP software.

A: Large-format graphics are viewed from greater distances than desktop prints, so 300 DPI across massive canvases is unnecessary. Please follow these scaling standards:

100% Full-Scale (1:1 Output): 100 – 150 DPI (the optimal balance for sharp output and manageable file sizes).

50% Scale Artwork: 200 – 300 DPI.

25% Scale Artwork: 400 – 600 DPI.

Note: Avoid enlarging a small web thumbnail into a full-size banner. Check the artwork’s pixel dimensions against the required print size and resolution. If you are unsure, send the artwork for review.

A: Yes. SignCrisp provides a complimentary digital proof for every custom order. The proof clearly highlights finished dimensions, bleed, trim lines, hem margins, and grommet placements, and is sent to your email. We only proceed to production after you inspect and approve this proof.

A: Computer and mobile monitors emit self-illuminating RGB light, whereas industrial presses print with reflected CMYK pigments. Because screen calibrations, brightness, and color spaces vary across devices, slight color differences between screen previews and printed products are normal.

If your brand requires strict color matching, please provide Pantone (PMS) Color Bridge Coated codes at checkout. Our technicians will calibrate the output to achieve the closest possible match.

A: Yes. Our banners are crafted from heavy-duty industrial PVC scrim vinyl printed with fade-resistant UV and eco-solvent inks:

Durability: Solid PVC vinyl is water-resistant. Mesh banners have openings that let air and water through.

Lifespan: Under normal outdoor conditions, our vinyl banners typically last 3 to 5 years. Indoor displays will last significantly longer.

A: To protect against wind fraying and edge tears, our banners feature reinforced edge finishing:

Heat-Welded Hems: All outer perimeters receive heat-welded fold-over hems for superior durability compared to standard stitching.

Grommet Placement: Solid rust-proof metal grommets are installed every 2 to 3 feet (60 – 90 cm) along the perimeter, with reinforced placement at all four corners.

Custom Finishing: If you require custom grommet spacing, pole pockets, or flush cut-to-size edges, simply specify your preference in the “Special Instructions” field during checkout.

A: Choose based on your display location:

Single-Sided: Graphics are printed on the front against an opaque white reverse side. Perfect for wall mounts, storefront glass, construction fences, and backdrop stands.

Double-Sided: Printed on heavy blockout vinyl with a built-in light-blocking core. Blockout vinyl is designed to block light so each side shows its own artwork.

A: Package inclusions depend on your selected option:

Complete Display Kit: Includes full-color dye-sublimation tension fabric graphics, snap-lock aluminum hardware, and a padded Oxford carrying bag.

Graphics Only: Ideal if you already own standard frame hardware and only need replacement fabric prints for an upcoming campaign.

Hardware Only: Replacement snap-lock frames for clients whose graphics are still in good condition.

A: Total delivery time includes production after proof approval plus transit after dispatch. Custom signs and Lightboxes take an estimated 4–7 business days to produce after you approve the digital proof.

Standard printed banners and display graphics take 24–48 hours to produce after proof approval. Estimated small-parcel express air transit is 7–12 business days after dispatch to the US, Canada, Europe, and Australia. We confirm crated air freight timing in your quote based on crate dimensions and destination.

For grand openings, trade shows, or time-sensitive events, we recommend ordering 3 to 4 weeks in advance and confirming your required delivery date with our team.

A: Heavy metal hardware (such as trade show trussing or retractable banner bases) has very different shipping profiles than rolled fabric or vinyl graphics. To protect delicate graphic prints from impact during transit, multi-item or mixed orders are often split into separate parcels. You can track each tracking number under My Account.

A: No. All international orders are shipped DDP (Delivered Duty Paid), so import duties and taxes are already included in the price you pay at checkout, and we handle customs clearance for you. There are no additional customs charges on delivery. If customs holds your shipment, contact us and we will work with the carrier to resolve it — by reshipping or refunding, as agreed. If you refuse delivery, return shipping and related fees are your responsibility. See our Shipping & Delivery page for full details.

A:

Custom Order Policy: Because all custom signs, banners, and displays are manufactured to your exact bespoke specifications and artwork, they cannot be restocked or resold once production begins. As such, custom orders are non-refundable for change of mind.

Quality & Reprint Guarantee: If your order encounters any of the following issues, please submit photographic evidence within 3 days of delivery. Upon verification, we will issue a free priority reprint or a full refund for the affected item:

Manufacturing print defects, severe typographical errors (not present in your approved proof), or major dimension discrepancies;

Hardware parts that arrive damaged, missing, or structurally unusable;

Physical transit damage or soiled graphics caused by compromised outer packaging. Unused standard hardware may also be returned within 14 days of delivery.

A: Yes. SignCrisp operates our own manufacturing factory and supports enterprise procurement:

Automated Tiered Discounts: Volume-based price breaks are automatically calculated on every product page as quantity increases.

B2B Dedicated Service: For exhibition contractors, retail chains, print resellers, and corporate clients, contact our commercial support team at hello@signcrisp.com or submit a quote request via our Contact Page. We will provide a custom tiered estimate and sample support within 12 hours.

A: Send your project specifications or drawings to hello@signcrisp.com or WhatsApp +852 6995 1502. Our engineering team reviews all inquiries within 12 hours.