Last updated: November 9, 2026
These Terms of Service (“Terms”) govern your use of the website https://signcrisp.com/ (the “Site”) and your purchase of products from SignCrisp Limited (“SignCrisp”, “we”, “us”, or “our”).
SignCrisp Limited
No. 5 Tongfu Road, Xicheng Industrial Zone, Baiyun District, Guangzhou, Guangdong 510470, China
Email: hello@signcrisp.com
Phone / WhatsApp: +852 6995 1502
By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
1. Products and custom orders
We manufacture custom signs, channel letters, LED lightboxes, banners, flags, and trade show displays. Most products are made to order according to the specifications, sizes, materials, and artwork you approve.
Prices shown on product pages in our online shop are the prices you pay at checkout for the selected size and options, plus shipping calculated at checkout. Product images and descriptions show the product as described; custom colours, artwork and sizes are produced to the specifications you approve. For custom projects quoted separately — such as channel letters, LED lightboxes and storefront signs — final pricing, specifications and delivery times are confirmed in your quotation before production begins.
2. Quotations and orders
- For a custom project quoted separately, you may request a quote through the Site’s quote form or by contacting us directly.
- A quotation is valid for the period stated in it. Prices may change if specifications, quantities, or materials change.
- An order is confirmed once we have accepted it and received payment (or the agreed deposit) as set out in the quotation.
- Please check your order details, artwork proofs, sizes, and spelling carefully before approving production. Once production has started, changes may not be possible or may incur additional charges. Before approving the digital proof, you may modify the dimensions, replace the artwork free of charge, or cancel the order for a 100% refund.
3. Artwork and intellectual property
- You confirm that any artwork, logos, text, or designs you provide are yours to use, or that you have permission to use them, and that they do not infringe any third party’s intellectual property rights.
- You are responsible for the accuracy of the artwork and text you approve. We are not liable for errors in customer-supplied artwork that you have approved.
- Our website content, product designs, and manufacturing methods remain our intellectual property unless otherwise agreed in writing.
4. Prices and payment
- Prices are shown in the currency stated on the Site or in your quotation, excluding shipping unless stated otherwise. Import duties and taxes are included under our DDP terms (see the bullet below).
- Payment is due as set out in your quotation or at checkout. We accept the payment methods shown at checkout, including PayPal. Payments are processed by third-party payment providers; we do not store your full card details.
- All international orders are shipped DDP (Delivered Duty Paid): import duties and taxes are included in the price you pay, and we handle customs clearance. See Shipping & Delivery for details, including what happens if a shipment is held by customs or refused.
5. Production and delivery
- Production times depend on the product, quantity, and complexity, and are confirmed in your quotation.
- Delivery times are estimates. We are not liable for delays caused by carriers, customs, or events beyond our reasonable control.
- Risk of loss passes to you when the goods are delivered to you at the delivery destination.
- For products bought in our online shop, production and delivery times are as shown on the product page and our Shipping & Delivery page.
6. Returns and refunds
- Within 3 days of delivery: if your order arrives with shipping damage, a printing error, or the wrong product, contact us within 3 days of delivery. We will arrange a free remake or a refund / return, as appropriate.
- Unused standard hardware: unused standard hardware items may be returned within 14 days of delivery, subject to our returns process.
- Custom-made products cannot be returned for change of mind, because they are manufactured to your specifications.
- To start a return, contact hello@signcrisp.com with your order number and photos of the issue where applicable.
7. Acceptable use
You agree not to use the Site for any unlawful purpose, to submit false or misleading information, or to interfere with the security or operation of the Site.
8. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising from your order is limited to the amount you paid for the relevant products. We are not liable for indirect, incidental, or consequential losses, including lost profits or business interruption, except where such liability cannot be limited by law.
9. Governing law and disputes
These Terms are governed by the laws of the People’s Republic of China. Any dispute arising from these Terms or your order shall be resolved in accordance with those laws, and the parties agree to seek a friendly settlement first; if that fails, disputes shall be submitted to the competent court at our place of business.
10. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top shows when they were last revised. The version in force when you place an order applies to that order.
11. Contact
Questions about these Terms: hello@signcrisp.com.